Business Policies.

Cancellation Policy:

I understand that life can be unpredictable. However, to ensure smooth operations and allow me to provide the best possible service to all our clients, I kindly ask that you follow our cancellation policy below:

  1. Notice Required:

    • Cancellations or rescheduling must be made at least 48 hours before your scheduled appointment.

  2. Late Cancellations:

    • Cancellations made less than 24 hours before the appointment will incur a 100% of the session cost. 

    • Cancellations made less than 48 hours before the appointment will incur a 50% of the session cost. 

  3. Missed Appointments (No Shows):

    • If you do not show up for your appointment and fail to notify me, the full cost of the session will be charged.

  4. How to Cancel or Reschedule:

    • You can cancel or reschedule your appointment by contacting me on 07751304901 or sending an email to info@spmovement.com

I appreciate your understanding and cooperation in respecting my policy, which helps me to accommodate all clients effectively.

Privacy Policy

At SP Movement, I am committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how I collect, use, and safeguard your data.

Information I Collect:

  • Personal details (e.g., name, email, phone number) provided during booking or registration.

  • Medical history and health information shared during consultations or treatments.

  • Payment information for processing transactions.

How I Use Your Information:

  • To provide and manage your therapy treatments.

  • To communicate with you regarding appointments or clinic updates.

  • For billing and administrative purposes.

Data Protection:

I use industry-standard measures to protect your data and will never share your personal information with third parties without your explicit consent, except as required by law.

If you have any questions about your data privacy, please contact me at info@spmovement.com

Terms and Conditions

By using the services of [Your Clinic Name], you agree to abide by the following terms and conditions. Please read these carefully before booking an appointment or using our website.

Service Agreement:

  • All appointments must be pre-booked, either by email or by phone.

  • You are responsible for providing accurate personal and medical information during booking.

Payment:

  • Payment for services can be made upon completion of the appointment.

  • I accept credit cards and cash payments

Liability:

  • While I take all necessary precautions, SP Movement is not responsible for any adverse effects resulting from treatments where clients have failed to disclose complete medical information.

By booking a session, you agree to these terms.

Health and Safety Policy

At SP Movement, I am dedicated to maintaining a safe and healthy environment for both clients and staff. Please take a moment to review the health and safety measures.

General Hygiene:

  • All equipment and treatment areas are cleaned and sanitised after every client.

  • Therapists wash and sanitise their hands before and after each treatment.

Client Responsibilities:

  • Please arrive in good health. If you are feeling unwell or have experienced any symptoms of illness, contact us to reschedule your appointment.

  • You will be required to fill out a brief health questionnaire before your session.

COVID-19 Precautions:

  • The clinic follows all local health authority guidelines to prevent the spread of COVID-19, including enhanced cleaning protocols and therapist protective gear where required.

I value your cooperation in keeping our clinic a safe environment.

Gift Voucher Policy

SP Movement gift vouchers are the perfect way to share the benefits of sports therapy with friends and family. Please review the following terms regarding their use.

Purchasing:

  • Gift vouchers can be purchased directly through email or by calling on 07751304901.

  • Vouchers are available for specific treatments or in set monetary values.

Redemption:

  • Vouchers can be redeemed in full or in part towards any service offered at SP Movement.

  • To redeem a voucher, please provide the voucher code at the time of booking.

Expiry:

  • All vouchers are valid until February 12th 2025.

  • Expired vouchers cannot be refunded or extended.

For any questions regarding gift vouchers, please contact us at 07751304901 or by email info@spmovement.com